Booking terms and conditions
To be eligible to make a booking with us you must:
- be 18 years of age or over
- have a valid payment method
By submitting a booking with us, you agree to both of the above points.
How to make a booking
Complete the booking form on this website. Once your booking is confirmed, you will receive an email. A £100 non-refundable deposit is required at the time of booking. Please check your booking confirmation once it is received and in case of any mistakes, please let us know as soon as possible and no later than 1 week before your arrival. Even after confirming your booking, if we believe you have broken any of our booking conditions, we have the right to cancel.
Services for personal use only
Our booking services are available for your personal, private and non-commercial use only. You may not offer for resale any booking services. To be clear, you and your guests are permitted to use the property as private accommodation for work or business trips.
Wifi and phone reception
Wifi is provided in the cabin. Please be aware that internet and phone reception in rural areas can sometimes be poor, which we do not take responsibility for.
Location
Our cabin is in an agricultural area and therefore there will occasionally be sounds and smells associated with countryside living that cannot be avoided. We have animals onsite (dogs, horses and chickens) so you may hear noises from them. We shall not be held liable for building work noise or disruption coming from neighbouring properties.
Charges and payment
Before submitting your booking to us, you will be presented with or told the total charges payable for your booking, together with a partial breakdown of the costs including the deposit. A £100 non-refundable deposit is required when booking. The remaining balance will be due at least 14 days before the arrival date.
Amending or cancelling a booking
If you would like to amend your booking after the booking confirmation, please contact us using the contact details on our website. We will do our best to meet your request but we cannot guarantee that we will be able to amend bookings.
If you wish to cancel your booking, we cannot refund the deposit. If it is at least 14 days before your arrival date, you will not be required to pay the remaining balance. However, if it is within 14 days of your arrival date, you will need to pay the remaining balance.
Your responsibilities
- Information you provide: you must make sure that all the information you provide in connection with your booking, including all booking details are true, accurate, current and complete.
- Transactions made under your name or account: you accept full financial and other responsibility for all transactions made under your name or account.
- We will notify you of any payments that are due and you shall be responsible for paying them within the timescales that we specify.
Before, during and after the holiday period:
- the number of people occupying the property will not exceed the number stated in the booking confirmation.
- no pets will be brought with you for your stay.
- you cannot arrange for additional visitors to come to the property or hold events (such as parties, celebrations or meetings) at the property without obtaining the written consent of us in advance.
- the property will be used solely for the purpose of a holiday or private accommodation by you and your guests and will not be used for any commercial or business purpose. To be clear, you and your guests are permitted to use the property as private accommodation for work or business trips.
- you will (and you will ensure that your guests will) show all due consideration and respect for us, our neighbours and other persons or parties that have a connection with the property. This includes refraining from abusing your right to use the property or participating in any illegal, dangerous, offensive, inappropriate, violent or anti-social behaviour towards such people.
- you will (and you will ensure that your guests will) use the property lawfully, will not abuse or damage any facilities provided and will comply with any health and safety or other policies or instructions notified to you by us.
- you will allow us or any representative of us (including any tradespeople) to access the property at any reasonable time during your stay provided we provide you with reasonable advance notice (except where we requires access to the property due to an emergency, for example, if repairs need to be carried out or we becomes aware that you have breached, or have reasonable suspicion to believe that you will breach these booking terms)
- you will keep the property and all furniture, utensils, equipment, fixtures and fittings in or on the property in the same state of repair and condition as at the start of your stay and you will ensure that at the end of your stay, the property is left in the same state of order and cleanliness in which it was found. We may charge you for any additional, reasonable charges for professional cleaning after the end of your stay where you have failed to comply with this paragraph. These charges are necessary in order to return the property to its original state of cleanliness and tidiness for future bookings by other customers;
- you will report as soon as possible to us any breakages or damage caused by you or your guests during the stay.
- you will arrive at the property no earlier than the time confirmed in your booking confirmation on the first day of your stay and you will vacate the property by no later than the time confirmed in your booking confirmation on the last day of your stay or any other times as otherwise agreed with us in writing.
- you will not allow any person other than you and your guests to use the facilities and amenities of the property without permission from us.
- you will keep the location of all keys/access cards for the property, which we shall provide you (or otherwise provide you details of in the booking confirmation), confidential and return all of them and other access mechanisms at the end of your stay to the location requested by us in the booking confirmation or as we may otherwise request from you.
- you will notify all guests before the stay starts of your and their obligations under this paragraph
- you will be responsible for all guests staying at the property and the things they do (and do not do) even if you do not stay there yourself.
- you will be responsible for ensuring that you and your guests have the relevant travel and health documents and requirements needed for visiting the country in which the property is located. These include any passport or other identification documents and visa requirements. We will not be liable for any expenses incurred resulting from your missing, incomplete or incorrect documentation or any non-compliance with such requirements.
Your responsibility to comply with the law:
- You will be responsible to ensure that you and your guests comply with applicable laws (such as restrictions on travel or staying at properties due to health or lockdown or due to inclement weather).
Failure to comply with anything in this paragraph:
- if you or any guest fails to comply, or are likely to fail to comply, with any of the requirements set out above, we may refuse to allow you and your guests to enter and stay at the property or can require you and your guests to leave the property before the end of your stay. In either case, you will be treated as having broken the terms of booking and your booking will therefore be cancelled. In these circumstances, you will not receive a refund of any of the total charges and we shall not be responsible for any other costs and expenses you have to pay due to you not being able to stay in the property, such as the cost of finding any alternative accommodation or making alternative travel arrangements. This may also affect our decision as to whether or not to accept any future booking from you.
